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FAQ

CURATO VIP Memberships – Where Gifting Becomes an Artform

For those who understand that the finest gifts are not bought—they are curated, crafted, and delivered with meaning—CURATO VIP Memberships offer access to the most elevated gifting experience available. Designed for discerning individuals, our tiered memberships provide unparalleled access to white-glove gifting services, priority scheduling, bespoke packaging, global delivery, and highly personalized gift profiling. Whether you're gifting a loved one, a client, or yourself, becoming a CURATO member ensures that every gesture is intentional, elegant, and unforgettable.

Membership is limited. Choose the tier that matches your lifestyle—and let CURATO transform your gifting into a signature expression of your legacy.

Contact us to request your membership

  • What is CURATO?
    CURATO is a premier luxury gifting concierge service based in Dubai, specializing in curating exclusive, custom-tailored gifts that embody sophistication and prestige. Our offerings range from rare artisanal creations to ultra-personalized luxury experiences.
  • Why use CURATO
    Because ordinary gifts are easily forgotten—but CURATO gifts are unforgettable. At CURATO, we believe gifting should never be rushed, random, or routine. It should be intentional, personal, and profoundly elegant. We offer more than beautiful objects—we curate meaningful experiences, sourcing rare items, crafting bespoke packaging, and delivering each gift with grace and discretion. Our clients don’t choose CURATO simply to give a gift. They choose CURATO to make a statement. To honour a milestone. To surprise, delight, and be remembered. Whether you’re celebrating a loved one, impressing a client, or expressing something words cannot, CURATO offers the white-glove gifting experience your moment deserves. In a world of convenience, CURATO is curation. Because good gifts can be bought. Exceptional experiences must be curated.
  • What services does CURATO offer?
    Our services include Signature Crafted Collections, Curated Gift Giving, Gift Profiling, Branded Creations, and Curated Gift Registries.
  • What makes your luxury gifting service unique?
    We are unique in the sense that we take gift giving seriously. We search high and low to find unique, rare gifts that are going to make the recipient feel like they were truly understood. Then there is the gifting experience that elevates any gifts.
  • Who typically uses CURATO's services?
    CURATO serves a discerning clientele of means who value discretion, distinction, and deeply meaningful gifting. Our clients include successful entrepreneurs, high-level executives, VIPs, families, celebrities, luxury realtors, diplomats, and individuals who expect nothing less than extraordinary.
  • Is CURATO only for high-net-worth individuals?
    While many of our clients are high-net-worth or ultra-high-net-worth individuals, CURATO is designed for anyone who understands the value of personalization, craftsmanship, and refined presentation. It’s not about price—it’s about intentionality.
  • What types of occasions do CURATO clients typically use your services for?
    CURATO is entrusted with life’s most meaningful moments—from milestone birthdays, anniversaries, proposals, and weddings to VIP client gifting, corporate recognitions, and curated experiences for luxury lifestyle celebrations.
  • What makes CURATO a true luxury service?
    Everything we offer—from rare-sourced items and global artisanship to bespoke packaging and private concierge care—is designed to evoke awe. We don’t do generic. We do exceptional. Every detail is intentional, personal, and luxurious.
  • How is CURATO different from other gifting services?
    CURATO is not a gift shop—it is a luxury gifting concierge. We do not sell pre-packaged products. Every piece is sourced, styled, and presented with storytelling and intention. Good gifts can be bought; exceptional experiences must be curated.
  • Is CURATO a discount or promotional service?
    No. CURATO does not offer discounts or promotions. Luxury is not marked down—it is elevated. Our value lies in rare access, white-glove service, and deeply personal curation.
  • Can I expect same-day or next-day gifting?
    Some Signature Collection gifts may be delivered within 24 hours, but true curation takes time. Like fine tailoring, art commissions, or legacy planning, your gift deserves more than a checkout button. We offer emergency services for some of our members depending on tier and we always strive to provide what our clients require. Get in touch to see if we can get what you need done while maintaining our standards.
  • Why is a consultation required for every service?
    We believe every gift should carry meaning. A brief consultation ensures we understand your intent, recipient, and desired outcome. This is not transactional gifting—it’s storytelling through luxury.
  • Where is CURATO located?
    CURATO operates out of Dubai, United Arab Emirates, serving clients both locally in the GCC area and internationally.
  • How far in advance should I place a gift order?
    We recommend placing orders at least two weeks in advance to ensure ample time for curation and delivery, especially for bespoke items. Enquire with our Concierge for last minute and emergency services.
  • Can I request a specific item or brand?
    Absolutely. Our concierge team will work diligently to source specific items or brands upon request.​
  • How does CURATO ensure the quality of its gifts?
    We collaborate with esteemed artisans and luxury brands, ensuring each gift meets our high standards of quality and exclusivity. The gifts and experience is dealt with a white glove approach from start to finish.
  • Does CURATO offer international shipping?
    Yes, we provide international shipping for our curated gifts. Shipping fees, custom fees and delivery times vary based on the destination.
  • How can I contact CURATO?
    You can reach us through the contact form on our website or by emailing and WhatsApp our concierge team directly.​
  • Do you only offer luxury gifts, or do you accommodate other styles?
    Our focus is on the luxury market and bespoke offerings & experiences.
  • What are Signature Crafted Collections?
    These are meticulously curated gift collections that showcase a harmonious blend of luxury items, tailored to specific themes or occasions. They are readily available and require less information and time.
  • Can I customize a Signature Crafted Collection?
    Yes, while our collections are thoughtfully designed, we can customize them to better suit your needs via our Upgrades and Add-Ons.
  • What is the Curated Gift Giving service?
    This service involves our concierge team building a classic gift profile of the recipient then selecting and hand delivering the perfect gift experience on your behalf, tailored to the recipient and occasion.
  • How does the Gift Profiling service work?
    Gift Profiling involves creating a very extensive and detailed profile of the recipient, considering their tastes, interests, and lifestyle, to ensure each gift is meaningful and personalized. The highest tier explores the psychological and emotional triggers and responses of the recipient to ensure maximum impact of any gift.
  • What are Branded Creations?
    Branded Creations involve creating then integrating personal or corporate branding into luxurious items, such as custom family crests, signature logos, or bespoke stationery.
  • How do I set up a Curated Gift Registry?
    Our Curated Gift Registry allows our Concierge to create and manage a personalized list of desired gifts for events like weddings, anniversaries, celebrations or simply to build a wish list that can easily be shared. Contact our concierge team to set up your registry.
  • Does CURATO offer corporate gifting services?
    Yes, we provide tailored corporate gifting solutions that reflect your company's values and appreciation for clients or employees. Leave a lasting impact with CURATO.
  • Can CURATO handle bulk orders?
    Certainly. We can manage bulk orders while ensuring each gift maintains our standard of luxury and personalization.
  • Are experiential gifts available through CURATO?
    Yes, we curate unique experiences, from private yacht and jet charters, VIP events, celebrity hosts to exclusive dining events and once in a lifetime travel itineraries, all tailored to your preferences.
  • How does CURATO source its gifts?
    We leverage an extensive network of luxury brands, artisans, and exclusive suppliers to source rare and exceptional items.
  • What is CURATO VIP Membership?
    CURATO VIP Membership is your personal key to a world where luxury gifting is not only elevated—but entirely effortless. Designed for individuals who gift frequently and value precision, privacy, and privilege, this membership grants access to an unparalleled level of white-glove service. Members enjoy benefits such as priority gifting during peak demand, guaranteed service for select occasions, bespoke packaging, custom gift profiles, and exclusive access to rare items, private events, limited edition drops, and curated experiences. With four carefully structured tiers—Silver, Gold, Platinum, and Diamond—CURATO VIP Membership allows you to choose the level of service that best reflects your lifestyle, your relationships, and your legacy. Whether you're an entrepreneur, a high-profile executive, or simply someone who insists on excellence, CURATO VIP Membership ensures your gifting is always intentional, impactful, and unforgettable. Because true luxury isn’t reactive. It’s prepared. It’s personal. It’s CURATO.
  • Can I upgrade my membership tier?
    Yes, members can upgrade their tier by contacting our concierge team.
  • Who are CURATO’s VIP Members?
    Our members are individuals who gift frequently, value exclusivity, and desire a white-glove experience with guaranteed service, access to rare items, VIP events and priority gifting during peak seasons. Many are CEOs, creatives, public figures, elite families and power couples.
  • What are the membership tiers available?
    We offer four tiers: Silver, Gold, Platinum, and Diamond, each with its own set of benefits and privileges.​
  • Is CURATO membership required to use your services?
    No, but members receive priority access, personalized profiles, exclusive benefits, and guaranteed gifting during high-demand seasons. Non-members are welcome to request services but are subject to availability.
  • How do I become a CURATO VIP Member?
    You can request membership through our website. Our team will review your application and inform you of the next steps.
  • Can I gift a CURATO membership to someone else?
    Yes, gifting a membership is possible. Please contact our team for assistance.
  • Are membership fees refundable?
    Membership fees are non-refundable.
  • What’s the Difference Between Personalization and Branded Creations?
    At CURATO, both Personalization and Branded Creations are about making luxury deeply personal—but they serve different purposes and exist on very different levels of craftsmanship and intention. Personalization This refers to the tailoring of individual items to suit a recipient’s identity or preferences. Think: monogrammed initials, engraved messages, hand-written notes, or custom-selected colours and fragrances. Personalization is often part of our standard bespoke process and is included in many curated gifts and profiles to make each gesture more meaningful and intimate. Branded Creations Branded Creations are a completely custom, high-touch offering for individuals, families, or businesses wishing to create a lasting visual identity or brand. This may include designing a custom family crest, personal monogram, or corporate emblem, and incorporating it across a range of luxury goods—from fine linens and homeware to packaging, stationery, leather goods, and beyond. It’s a heritage-driven, identity-defining experience. In essence: Personalization enhances the gift. Branded Creations define the identity behind it. Whether you're honouring a recipient—or building a legacy—CURATO brings your vision to life with artistry, precision, and absolute discretion.
  • How does CURATO personalize gifts?
    All gifts include custom or bespoke packaging, professionally hand written notes, custom stationary and a personal touch that will feel special to the recipient.
  • Can I include a personal message with my gift?
    Absolutely. We offer handwritten notes and bespoke stationery options to accompany your gift.​
  • Are there customization options for corporate branding?
    Yes, our Branded Creations service specializes in integrating corporate branding into luxurious items and packaging.
  • How long does the branded creation process take?
    The duration varies depending on the complexity of the customization. Our concierge team will provide an estimated timeline during the consultation.
  • How do I place an order with CURATO?
    Orders can be placed through our website or by contacting our concierge team directly.​ Orders are NOT confirmed until payment is received and the explicit written confirmation by the Concierge. A request for service is NOT a confirmation.
  • What payment methods does CURATO accept?
    We accept major credit cards (card fee applies), bank transfers, and other secure payment methods.​
  • Can I cancel or modify my order?
    Due to the personalized nature of our services, cancellations or modifications are subject to review. Please contact us as soon as possible to discuss your options. Some items may qualify for exchange or credit but this is case by case and not the standard policy.
  • Will I receive an invoice for my purchase?
    Yes, an invoice will be emailed to you upon confirmation of your order.
  • Are there any additional fees I should be aware of?
    Any additional fees, such as international shipping charges or customization costs, will be communicated during the ordering process and must be approved in writing prior to confirmation.
  • How does CURATO handle delivery?
    At CURATO, delivery is not a final step—it is the grand reveal. All gifts are professionally hand-delivered, ensuring the experience is as seamless and sophisticated as the curation itself. Depending on the service or membership tier selected, we also offer white-glove delivery and full staging, where gifts are elegantly arranged in situ—whether in a private residence, office, suite, or venue—ready to be experienced the moment they are received. Every element, from timing and presentation to discretion and placement, is managed with meticulous care. Our role is to make the process completely turnkey for both the gift giver and recipient, ensuring the moment is effortless, polished, and unforgettable. Because a CURATO gift doesn't simply arrive—it makes an entrance.
  • Do you offer same-day delivery?
    Same-day delivery may be available for select items and locations. Please inquire with our concierge team for specifics.
  • Can gifts be delivered anonymously?
    Yes, we can arrange for gifts to be delivered without disclosing the sender's information upon request.​
  • Are there any regions CURATO does not ship to?
    While we strive to accommodate global shipping, certain regions may have restrictions. Please contact us to confirm delivery availability and service level to your desired location.
  • How does CURATO protect my personal information?
    We adhere to strict privacy policies and employ advanced security measures to safeguard your personal data.
  • NDA & Confidentiality Agreements
    CURATO signs an NDA and confidentiality agreement with all its clients to ensure that client information, profiles, shopping history and the likes remain strictly confidential.
  • Will my information be shared with third parties?
    No, we do not share your personal information with third parties under any circumstances.
  • How can I update my personal information with CURATO?
    Please contact our concierge team to update any personal details associated with your account.​
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